The School of Hospitality caters primarily to the training requirements of its renowned cabin crew. We have a long history of training excellence which have produced multiple award-winning cabin crew, including Skytrax "World's Best Cabin Staff" Award for seven years - the highest number awarded to an airline.
The wide range of programmes and courses we offer are specially tailored to equip aviation frontliners and employees, as well as those from corporations outside of the industry, with excellence in the fields of hospitality and customer service.
Our biggest asset is our experienced and exceptional trainers supported by Associate Trainers. With the largest number of aircraft mock-ups in the country, you can count on us to provide the best experience in service training. Our clientele includes top 100 Malaysian corporations, other airlines and students from both local and prestigious Japanese universities.
Cabin Service Trainers (Mock Up)
Computer-based Training Room
I highly recommend the Malaysia Airlines training academy. I attended the 2-day course, namely Enhancing Your Professional Image. The training was extremely interesting and useful. Many of the staff remarked how helpful it was. En. Fauzy, Cik Fairuz and Ms. Ruby presented the material with expertise and humour. They are very personable and knowledgeable. A lot of information was covered and the approach was easy to follow. They are great trainers. It was great and this is one of the most practical course I have taken in.
We have been sending our students to this program since 2011. Each and every time when we come here, we always have a feeling of being welcomed. Not only the program itself is well planned but also all the staff have a great enthusiasm for the training. They showed us a heartwarming hospitality and the students always have a hard time of saying goodbye when they finish the program. After they go home and being back to school, many of them successfully get a job in the airline industry which is the goal for most students. I highly recommend you this program if your dream is to get a job in the airline industry. This experience will give you a high motivation to make your dream come true.
We learned about English, structure of aircraft, and services and safety. Not just lectures, we can also practice them so it was easy to imagine the situation. We were given a lot of kindness by MAB Academy staff. Thanks to them, we had a special time and helped us to connect with our dream