The School of Hospitality caters primarily to the training requirements of its renowned cabin crew. We have a long history of training excellence which have produced multiple award-winning cabin crew, including Skytrax "World's Best Cabin Staff" Award for seven years - the highest number awarded to an airline.

The wide range of programmes and courses we offer are specially tailored to equip aviation frontliners and employees, as well as those from corporations outside of the industry, with excellence in the fields of hospitality and customer service.

Our biggest asset is our experienced and exceptional trainers supported by Associate Trainers. With the largest number of aircraft mock-ups in the country, you can count on us to provide the best experience in service training. Our clientele includes top 100 Malaysian corporations, other airlines and students from both local and prestigious Japanese universities.


Why School of Hospitality?

  • We have excellent facilities, which include the biggest collection of aircraft mock ups, auditoriums, lecture theatres, AVA rooms, and more.
  • We are the industry leader in aviation hospitality, where the most awarded cabin crew by SKYTRAX are trained.
  • We are backed by a strong airline brand, which since 1972 has been the assurance of integrity and quality.


Programmes

The course projects the importance of professional image, practicing good dress sense and demonstrating proper social etiquette within the working environment and also socially....

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The course teaches the art and skills of starting a conversation, maintaining the conversation and closing the conversation....

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The course teaches how you can create and show empathy to customers when handling everyday business conversations, customer complaints or sales situations....

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Projecting a professional image is vital to companies and for personal success. This course focuses on developing knowledge and skills on topics such as good hygiene, professional dressing guidelines,...

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The fundamental of rendering customer service and its elements are the core basis of any business. This course focuses on the techniques of providing excellent customer service and ways of handling di...

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When we want to improve on the way we speak, we have to think of how the sounds associated with a language are articulated. This course teaches how to develop the skills to be intelligible and to poss...

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This 2-days course aims to provide an overview of fundamental concept in aviation. Participants will learn on history of aviation, regulated bodies, external control surfaces and time calculations....

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This walkabout will cover three different areas which include Cabin Service Trainers (B737, A333, B747 and A380 aircraft type), Grooming Rooms (Deportment and Make-up) and Emergency Evacuation Trainer...

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This 2-days English Enhancement Program (EEP) is designed for those who are already working in the hospitality industry as frontliners and need to improve their communication skills when carrying out ...

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School Facilities

Cabin Service Trainers (Mock Up)

  • A380
  • B747
  • A330-300
  • B737-400

Grooming

  • Make-up room
  • Dining/Etiquette room

Computer-based Training Room

School of Hospitality FACILITIES

Cabin Service Trainer (Mock Up)

School of Hospitality FACILITIES

Grooming Room

School of Hospitality FACILITIES

Cabin Service Trainer (Mock Up)

School of Hospitality FACILITIES

Computer-Based Training Room

School of Hospitality FACILITIES

Dining / Etiquette Room

School of Hospitality FACILITIES

Cabin Service Mock Up

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